Refund policy

Fleur & Fable – Customer Policies

1. Handmade & Natural Materials

All Fleur & Fable bags are handmade using genuine leather and carefully selected fabrics. Leather is a natural material, and part of its beauty lies in its uniqueness.
As a result, natural marks, scars, wrinkles, and slight scratches may be visible. These are not defects but characteristics of real leather and proof of authenticity.

2. One-of-a-Kind Pieces

Each Fleur & Fable bag is handcrafted individually.
This means no two bags will ever be exactly the same. Slight variations in:

  • Leather grain and texture

  • Colour tone

  • Stitching and shape

are normal and expected. These variations make your bag truly unique.

3. Product Images & Colour Variation

We do our best to represent our products accurately through photography. However:

  • Colours may vary slightly due to lighting, screen settings, and natural leather variation.

  • Minor differences between the product image and the final bag may occur.

4. Quality & Craftsmanship

Every bag is made with care and attention to detail. While small variations are part of handmade production, we ensure:

  • Strong construction

  • Functional design

  • High-quality materials

Each bag is inspected before being sent to you.

5. Care & Wear

Leather is designed to age beautifully over time. With use, your bag may soften, darken, and develop a natural patina.
This is normal and enhances the character of your Fleur & Fable bag.

6. Returns & Exchanges

Because our bags are handmade and unique:

  • Natural leather markings and variations are not considered faults.

  • Returns or exchanges will only be accepted for manufacturing defects, not for natural leather characteristics or minor differences between bags.

Please contact us within the stated return period if you believe your item has a genuine defect.

7. Acceptance of Terms

By purchasing from Fleur & Fable, you acknowledge and accept:

  • The handmade nature of our products

  • The natural characteristics of genuine leather

  • That your bag is a unique piece and not an exact replica of any other bag